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Population health

Neftali Serrano
December 8, 2025 by Neftali Serrano

Slot Utilization Is Not a Metric for Integrated Care

Nearly every time we work with consulting clients working on implementing integrated care the complaint is the same. There’s a healthcare administrator breathing down their neck about how many scheduling slots are going unutilized. It’s as if the golden hammer of healthcare optimization is managing slots. It’s time we call this what it is – […]

Category iconIntegrated Care News,  CEO's Desk,  Implementation Tag iconPCBH,  Population health,  Primary Care,  Finance,  CoCM

Fictitious picture of a clinic with a sign that says "Welcome to our clinic - we offer minimally supportive primary care. Please adjust expectations accordingly."

Neftali Serrano
December 1, 2025 by Neftali Serrano

Not Enough Money For Integrated Care & Other Lies We Tell Ourselves

By Neftali Serrano, PsyD Far too often, I hear the same weary refrain from healthcare professionals championing integrated care: “My leaders tell me that my integrated care program is just not making us enough money.” Let’s be clear—this isn’t a financial question. It’s a philosophical one dressed up in a spreadsheet. Because when a leadership […]

Category iconCEO's Desk Tag iconPrimary Care,  PCBH,  Population health,  Family Medicine,  integrated care,  behavioral health,  Finance,  CoCM

Neftali Serrano
November 12, 2025 by Neftali Serrano

We Need A Federal Director of Integrated Care

Why We Need Dedicated Integrated Care Directors — At Every Level of the Health System If you’ve spent any time in the integrated care space, you know the pattern: A grant funds a pilot. A bold health plan tries something innovative. A state rolls out a value-based model. Then people move on, funding dries up, […]

Category iconIntegrated Care News,  CEO's Desk,  Healthcare Legislation Tag iconPCBH,  Population health,  Primary Care,  Quality Improvement,  integrated care,  policy,  CoCM

An image showing an unhealthy person laying their head down on a desk.

Neftali Serrano
April 16, 2025 by Neftali Serrano

An Open Letter to Robert F. Kennedy, Jr. On Why Integrated Care Should Be a Cornerstone of the HHS Agenda

Dear Mr. Kennedy, First, thank you for bringing urgency and passion to the nation’s conversation on health and the chronic disease epidemic. Your desire to reimagine our approach to well-being is one that we share as a 30-year-old upstart association rooted in the fundamental idea that our health system is disintegrated. At the Collaborative Family […]

Category iconCEO's Desk Tag iconPopulation health,  Family Medicine,  Opioid,  Primary Care

Neftali Serrano
April 8, 2024 by Neftali Serrano

Mea Culpa: What My Generation Of Integrated Care Leaders Ignored

5 Minute Read. As a seasoned professional in integrated care, I’ve been part of a pioneering generation that sought to blend medical and behavioral health services to improve patient outcomes, particularly with the advent of the Primary Care Behavioral Health service delivery model (PCBH). Reflecting on this journey, it’s clear that while we’ve made significant […]

Category iconCEO's Desk Tag iconPCBH,  Population health,  Quality Improvement,  measurement based care

Matthew P. Martin
February 15, 2024 by Matthew P. Martin

Integrating Social Medicine: Are We Ready to Evolve?

5 minute read Is the Healthcare System Ready? Our current integrated care models break down silos between physical and behavioral health, allowing for comprehensive screening, warm handoffs, care coordination, and streamlined referrals. Many patients, though, have unmet social, material, AND behavioral health needs. Here are some examples. •           A 40-year-old man experiencing homelessness struggles to […]

Category iconIntegrated Care News Tag iconPopulation health,  Primary Care,  community health workers,  Social medicine

Neftali Serrano
March 31, 2022 by Neftali Serrano

Filling Integrated Care Positions Challenges Health Clinics

5 Min Read. Filling that integrated care position at your clinic feel tough? You are not alone. Positions for mental health professionals of all types in primary care have grown in the last few years (see our job board and our map) and the options for mental health professionals have also expanded with telehealth uptake, […]

Category iconCEO's Desk Tag iconPCBH,  Population health,  Primary Care,  workforce

Matthew P. Martin
January 20, 2022 by Matthew P. Martin

Charting a Better Approach to Rural Health Care: New Tools from AHRQ

3 minute read Integrated healthcare is most important for communities with limited access to medical and/or behavioral health services. By making those services available in one place and training a care team to collaborate, vulnerable patients are more likely to get the right treatment at the right time. According to a new report, integration makes […]

Category iconIntegrated Care News Tag iconPopulation health,  rural medicine

Map showing sites across the United States that offer integrated care services.

Neftali Serrano
September 30, 2020 by Neftali Serrano

How widespread is integrated care?

5 Minute Read This is a first. To our knowledge no systematic effort to account for the number of practices providing integrated behavioral health services in the United States has been undertaken, other than efforts to identify colocated providers in a geographical space. To be sure the data collected has its limitations and this blog […]

Category iconIntegrated Care News Tag iconPopulation health,  Primary Care,  integrated care,  behavioral health,  workforce

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Collaborative Family Healthcare Association (CFHA)
11312 US 15-501 N.
Suite 107-154
Chapel Hill, NC 27517
info@CFHA.net

Key Contributors

Neftali Serrano, PsyD, CEO
Maria Jesus (Chus) Arrojo, LMFT, Blog Editor
Bridget Beachy, PsyD, Social Media
Leiana Edwards, Social Media
David Bauman, PsyD, Vlog Contributor
Grace Pratt, LMFT, Podcast Editor

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CFHA is a member-based, 501(c)(3) non-profit organization dedicated to making integrated behavioral and physical health the standard of care nationally. CFHA achieves this by organizing the integrated care community, providing expert technical assistance and producing educational content.

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