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Primary Care

June 10, 2026 by Travis Cos, PhD, ABPP

Playing the Defensive End: Empathy and Action in Integrated Care

The game is played back and forth, each side jostling to score a goal where possible.   The scoring can be few and far between, a lot more chances and shots at goals, than reward.    Often the activity is quick, a quick run by a team toward the goal, and then the ball is going backward the other way, exchanging possession back and forth…  Yet […]

Category iconInterventions,  Integrated Care News Tag iconfocused acceptance and committment therapy,  trauma-informed care,  Primary Care

Chus Arrojo, MA, LMHC, LMFT
May 27, 2026 by Chus Arrojo, MA, LMHC, LMFT

The operation was a success, or was it? 

As is often the case with scientific breakthroughs, Lister was not satisfied with prevailing explanations for high post-surgical mortality. Instead, he looked elsewhere, guided by observation. In hindsight, it is striking how long established—yet incorrect—explanations persisted. These were not only scientific but cognitive: reinforced by shared assumptions that made alternative interpretations difficult to see. In […]

Category iconIntegrated Care News,  Interventions,  Implementation Tag iconPrimary Care,  Quality Improvement,  Patient Safety

May 21, 2026 by Jen Thomas, MD

To Prescribe or Not Prescribe: IS that the Question?

“Today, we take clear and decisive action to confront our nation’s mental health crisis by addressing the overuse of psychiatric medications—especially among children,” said Secretary Kennedy. “We will support patient autonomy, require informed consent and shared decision-making, and shift the standard of care toward prevention, transparency, and a more holistic approach to mental health.” In […]

Category iconInterventions,  Integrated Care News Tag iconPrimary Care

April 28, 2026 by Robert P. Allred, PhD, ABPP

When the Chart Says Substance Use and the Room Says Something Else

That gap, between what the chart said, and what I read in the room, is where much of the work happens in primary care. Universal screening with validated tools, brief intervention, referral to treatment (e.g., SBIRT) has a robust evidence base, and at the population level, it works. A well-resourced implementation trial across 22 primary […]

Category iconIntegrated Care News,  Interventions Tag iconSBIRT,  Primary Care,  PCBH

Chus Arrojo, MA, LMHC, LMFT
April 7, 2026 by Chus Arrojo, MA, LMHC, LMFT

Crossing the Street: A Noir Account of an Unusual Warm Handoff

There was nothing particularly remarkable about that day. It wasn’t sunny. It didn’t rain. The clouds offered no movement, no promises of new shapes with hidden messages. It was just a gray day, like so many others. And yet, it became a day I would remember. It all started with a call about a patient […]

Category iconProvider & Patient Perspectives,  Integrated Care News Tag iconwarm handoff;,  Primary Care,  PCBH

Chus Arrojo, MA, LMHC, LMFT
March 27, 2026 by Chus Arrojo, MA, LMHC, LMFT

The Amulet: Objects of care for what doesn’t fit in a visit 

There is a copy of a Thich Nhat Hanh book in her exam room. I imagine it as an amulet, or maybe a mantra, quietly working on her behalf: “I am a continuation, like the rain is a continuation of the cloud.” She cannot be anything less, anything more. In fifteen minutes, she is expected to earn […]

Category iconProvider & Patient Perspectives,  Integrated Care News Tag iconprovider experience,  patient experience,  Primary Care

March 19, 2026 by Jill Donelan, PsyD

Bridging the Gap: A Practical Roadmap for Pediatric Collaborative Care

A new Pediatric Collaborative Pathway has been developed to solve this problem, offering a structured, feedback-driven system that turns chaos into clarity. Here are four practical ways to implement this pathway in your practice today. 1. Make Screening Meaningful Screening shouldn’t just be a compliance task; it is the foundation of clinical decision-making. The pathway […]

Category iconInterventions,  Integrated Care News,  Implementation Tag iconCoCM,  Primary Care,  Population health,  Psychiatry

Chus Arrojo, MA, LMHC, LMFT
March 6, 2026 by Chus Arrojo, MA, LMHC, LMFT

Harnessing the Power of Collaborative Documentation in Healthcare

Collaborative documentation is far more than a technique for writing notes. When used intentionally, it becomes a foundation for partnership‑based care and serves multiple meaningful functions that shape the clinical encounter itself. The Functions of Collaborative Documentation A Process and an Outcome Collaborative documentation turns the note into both a shared activity and a tangible […]

Category iconInterventions,  Integrated Care News Tag iconAI,  patient-centered care,  Primary Care

Chus Arrojo, MA, LMHC, LMFT
February 26, 2026 by Melissa Stepien, PMHCNS-BC and Chus Arrojo, MA, LMHC, LMFT

Integrated Psychiatry in Pediatric Primary Care: A PCBH-Informed Approach

For these practices, an Integrated Psychiatry approach—directly informed by the Primary Care Behavioral Health (PCBH) model—provides a flexible, population‑focused alternative. PCBH emphasizes rapid access, same‑day consultation, brief interventions, and team‑based care embedded directly within primary care workflows. Applying these principles, Integrated Psychiatry brings psychiatric expertise into the pediatric medical home, enhancing access, reducing stigma, strengthening […]

Category iconImplementation,  Integrated Care News Tag iconPsychiatry,  Primary Care,  Population health,  PCBH

February 5, 2026 by Brittany Huelett-Lyons, Ph.D.

Maintaining a Systemic Focus: Navigating Health Together

Marcus is a 40‑year‑old African American man whose primary care provider (PCP) recently noted significant changes in mood following his ALS diagnosis two months ago. During several follow‑up appointments, the PCP observed that Marcus appeared less engaged, showed diminished interest in life, and expressed overwhelming concern about what the progression of the disease might mean […]

Category iconInterventions,  Integrated Care News Tag iconHolistic care,  family systems,  behavioral health,  integrated care,  Primary Care

Neftali Serrano
December 8, 2025 by Neftali Serrano

Slot Utilization Is Not a Metric for Integrated Care

Nearly every time we work with consulting clients working on implementing integrated care the complaint is the same. There’s a healthcare administrator breathing down their neck about how many scheduling slots are going unutilized. It’s as if the golden hammer of healthcare optimization is managing slots. It’s time we call this what it is – […]

Category iconImplementation,  CEO's Desk,  Integrated Care News Tag iconCoCM,  Finance,  Primary Care,  Population health,  PCBH

Fictitious picture of a clinic with a sign that says "Welcome to our clinic - we offer minimally supportive primary care. Please adjust expectations accordingly."

Neftali Serrano
December 1, 2025 by Neftali Serrano

Not Enough Money For Integrated Care & Other Lies We Tell Ourselves

By Neftali Serrano, PsyD Far too often, I hear the same weary refrain from healthcare professionals championing integrated care: “My leaders tell me that my integrated care program is just not making us enough money.” Let’s be clear—this isn’t a financial question. It’s a philosophical one dressed up in a spreadsheet. Because when a leadership […]

Category iconCEO's Desk Tag iconFamily Medicine,  CoCM,  Finance,  behavioral health,  integrated care,  Primary Care,  Population health,  PCBH

November 18, 2025 by Jessica Carr, NP

Prescription: Hope

Maria, RN By three in the afternoon, the clinic always felt a little frayed at the edges. The hum of printers, the faint ring of unanswered phone lines, the blinking of notices for new results — it all blended into the kind of background noise you stop noticing until the day feels heavy. It was […]

Category iconProvider & Patient Perspectives,  Interventions,  Integrated Care News Tag iconProvider perspectives,  Interprofessional collaborationpatient-centered care,  Primary Care

Neftali Serrano
November 12, 2025 by Neftali Serrano

We Need A Federal Director of Integrated Care

Why We Need Dedicated Integrated Care Directors — At Every Level of the Health System If you’ve spent any time in the integrated care space, you know the pattern: A grant funds a pilot. A bold health plan tries something innovative. A state rolls out a value-based model. Then people move on, funding dries up, […]

Category iconIntegrated Care News,  Healthcare Legislation,  CEO's Desk Tag iconintegrated care,  Quality Improvement,  Primary Care,  Population health,  PCBH,  policy,  CoCM

Chus Arrojo, MA, LMHC, LMFT
October 31, 2025 by Chus Arrojo, MA, LMHC, LMFT

Igniting Change in Integrated Care: Highlights from CFHA’s 2025 Conference

The Firestarter Framework: Fueling Passion and Purpose Dr. Thomas opened her session delving into the Firestarter Framework to explore our personal journeys in Integrated Care leadership and inspire participants to carry the CFHA “spark” home after the conference, igniting ongoing passion for integration. This framework classifies drivers of change into three groups. These Firestarter types […]

Category iconImplementation,  Implementation,  Integrated Care News Tag iconQuality Improvement,  Primary Care

October 13, 2025 by Danielle Durant, PhD, MS, MS, MBA and Wendy Kissin, PhD

AHRQ’s Newly Updated MOUD Playbook: A Stronger Resource for Primary Care Providers in a Changing Landscape

What’s New in the MOUD Playbook The updated Playbook offers several key enhancements: · A stronger emphasis on low-barrier, person-centered care. The Playbook underscores that using MOUD saves lives and should not be withheld due to continued substance use or resistance to counseling. It highlights the need for stigma reduction, appropriate levels of care, and […]

Category iconInterventions,  Professional development,  Integrated Care News Tag iconMOUD Playbook,  AHRQ,  Primary Care

September 25, 2025 by Geovanni Vázquez Rodríguez, Ph.D. LCSW, LMHC, LADC I

Title: Charting New Territory: Bion and the Behavioral Health Revolution

Bion’s Relevance in Modern Healthcare The psychoanalytic perspectives of Bion, especially his concepts of container-contained thinking, thinking under pressure, and emotional truth, appear conceptually distant from the practical and fast-paced demands of integrated healthcare. Yet it is precisely in this setting, where clinicians must think quickly while holding complex emotions, that Bion becomes indispensable. According […]

Category iconInterventions,  Integrated Care News Tag iconPrimary Care,  PCBH

Chus Arrojo, MA, LMHC, LMFT
September 11, 2025 by Chus Arrojo, MA, LMHC, LMFT

Searching for Pearls of Integration

The Value of a Pearls Gathering At the end of the first pandemic year, BHCs from multiple sites at the Pediatric Physicians’ Organization at Children’s (PPOC) convened to reflect on what we called the “Pearls of 2020 – Staying Integrated During the Pandemic.” The Pearls initiative identified six key elements of integration, each of which […]

Category iconProvider & Patient Perspectives,  Integrated Care News Tag iconPrimary Care,  PCBH

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Key Contributors

Neftali Serrano, PsyD, CEO
Maria Jesus (Chus) Arrojo, LMFT, Blog Editor
Bridget Beachy, PsyD, Social Media
Leiana Edwards, Social Media
David Bauman, PsyD, Vlog Contributor
Grace Pratt, LMFT, Podcast Editor

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